Full Marks: Maximum 5 Green Ticks Awarded in Inspection

Posted on 28th May 2019Company
care quality commission inspection

The Care Quality Commission (CQC) is the independent regulator for health and social care in England. It is the job of the CQC to inspect practices offering services in the health sector and inform the public if any aspect of the business needs improvement. In our recent CQC inspection, we were awarded the maximum 5 green ‘No further action required’ ticks.

5 Key Questions

The CQC asks the same five questions of every dental practice that they inspect:

  • Are services safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

There are three possible answers to each of these questions: ‘No further action required’, ‘Requires improvement’ and ‘Requires enforcement’. We are pleased to announce that the CQC found that there were no improvements to be made to the services we currently offer our patients. 

Patient-Centred Approach

At Norfolk Dental Specialists, we take a patient-centred approach to dental care. We want our patients to understand the reasons why we are recommending a particular course of treatment and we want them to have an active role in decision making. The CQC spoke to patients as part of the thorough inspection of our services:

“Patients were positive about all aspects of the service the practice provided and spoke highly of the treatment they received, and of the staff who delivered it. Patients told us that staff were caring and empathetic and took time to explain their treatment to them thoroughly.”

If you would like to know more about our specialist treatments, we can arrange for you to visit the practice where a member of our team will be able to explain everything to you in person. Call our reception on 01603 632525.

Download the full CQC report.

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